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Residential and Small Business Consumers

The price that most residential and small business consumers in Ontario pay for their electricity depends on when they use it. Under time-of-use pricing, consumers pay higher prices for electricity when it is more expensive to produce — and lower prices when electricity is less expensive.  This pricing framework gives many customers the opportunity to lower electricity costs by shifting usage to less expensive times of day. By adopting this approach, they are also helping to smooth out peaks in demand.

Three Time-of-Use Price Periods

There are three time-of-use price periods that vary according to the time of day and day of the week: on-peak, mid-peak and off-peak.  These price periods also change by season.  The winter price schedule incorporates both a morning and evening peak, reflecting increased lighting needs during the shorter days. By contrast, the summer peak takes place in the afternoon when air conditioning use is at its highest. In all, off-peak periods account for roughly 50 per cent of the week. Off-peak rates also apply on holidays such as Canada Day.


How Time-of-Use Rates Are Set ​

The Ontario Energy Board reviews time-of-use and tiered rates every six months. These regulated rates are based on projections of consumption - how much power consumers will use — combined with the estimated cost of power over that time period. If the previous projection was either too high or low, that will also be accounted for in the new rates.

New rates take effect May 1 and November 1 of each calendar year.

Current Time-of-Use Rates

8.7 ¢/kWh      off-peak

13.2 ¢/kWh    mid-peak

18.0 ¢/kWh    on-peak

Other Rates — Tiered Pricing and Retail Contracts

Most residential and small business customers in Ontario are on time-of-use electricity pricing. The remaining customers are either on tiered pricing or have a contract with an energy retailer.

Tiered Pricingstart dishwasher in off-peak periods

In tiered pricing, residential and small business customers without a smart meter are allocated a certain amount of energy each month at a set price. When they pass that threshold, their rate goes up for all additional electricity used. There are different consumption thresholds for home and business customers.

Retail Contracts

Electricity consumers can choose to buy their power from a retailer. They will have signed a contract enabling them to pay a fixed rate that is independent of time-of-use and tiered pricing.  These customers also pay the Global Adjustment in addition to their electricity consumption.

Small Business Threshold

Small businesses pay the same rates as residential customers. The billing class for small businesses changes when their average peak demand hits 50 kilowatts, which translates into electricity bills of approximately $2,000 per month and higher.

Other Electricity Charges

The electricity (commodity) charge is just one component of your bill. There are other charges on your electricity bill that reflect the cost of delivering the electricity, ensuring reliability of the power system, and managing your account.

Delivery Charge

This covers the cost of delivering electricity from generating stations across the province to your local distribution company (LDC), and then to your home or business.  Delivery charges are approved by the Ontario Energy Board (OEB). Some of these charges are fixed and do not change from month to month, while others are variable and increase or decrease depending on the amount of electricity that you use. Delivery charges include:

  • Customer Service Charge: A fixed charge for general utility operations, including meter reading, billing and account maintenance.
  • Distribution Charge: A variable charge for the costs of building and maintaining the distribution system, including poles, powerlines and transformer stations.
  • Transmission Charge: A variable charge for the cost of operating and maintaining the high-voltage transmission system that carries electricity from generating stations to utilities.

When electricity is delivered over a powerline, a small amount of power is consumed as heat. Each billing period, your utility multiplies your electricity costs by an OEB-approved loss adjustment factor that accounts for these losses.   

Regulatory Charges​

The Regulatory Charges comprise components approved by the OEB and include the Wholesale Market Services Rate, Rural and Remote Electricity Rate Protection, Ontario Electricity Program Charge, and the Standard Supply Service Charge.

Visit OEB website for more information about your electricity bill. If you have a contract with an energy retailer, see charges payable under a retail contract.

Wholesale Market Services Rate

This charge covers the cost of services provided by the IESO to operate the electricity market and maintain the reliability of the provincial grid. It also covers certain costs incurred by local utilities to connect renewable generation. Included within this charge:

Physical Limitations and Losses: The IESO collects other costs incurred in operating the power grid, such as when it must take actions to avoid overloads on the transmission system in cases of surges in demand.

Energy Reliability: There may be occasions when the balance between generation and demand is affected by an unanticipated event, such as equipment failure or a surge in consumption. The IESO purchases a certain level of spare capacity or reserve that is available on short notice to restore the balance.

The costs of the functions performed by the merged IESO are covered by the IESO Administration Fee and the OPA Administration Fee. These fees include the costs to manage Ontario's power system, operate the wholesale electricity market, promote conservation and demand management, as well as plan and secure Ontario's future energy needs.

Renewable Connections: Some of the costs incurred by a utility to connect renewable generation facilities (e.g. solar, wind) can be recovered from consumers throughout the province. This cost recovery is subject to OEB approval.

Rural and Remote Electricity Rate Protection

This charge is used to partly offset the higher cost of providing electricity in rural and remote areas.

Ontario Electricity Support Program (OESP) Charge

This charge is collected to pay for the costs of the OESP which provides eligible low-income customers with a monthly credit on their electricity bills.  

Standard Supply Service – Administrative Charge

Customers, who purchase electricity directly from their LDC rather than a retailer, pay an administrative fee to their utility to cover these costs. This rate is set by the OEB and is the same for all LDCs across the province.

Debt Retirement Charge

This charge of 0.7 ¢/kWh has been set by the Ontario Ministry of Finance to pay down the residual stranded debt of the former Ontario Hydro. The Debt Retirement Charge was removed for certain residential consumption after December 31, 2015. Learn more at Ontario.ca/DRC.