Guide for all Contact Roles

Each contact type listed below is responsible for certain tasks in Online IESO, and is accompanied by a step-by-step guide.

Mandatory contacts

Authorized Representative

Each participant organization needs at least one authorized representative – and preferably more – registered with the IESO. Within Online IESO, the authorized representative has responsibility for assigning other authorized representatives and primary contacts.

Primary contact

Each participant organization needs at least one primary contact – and preferably more – registered with the IESO. Within Online IESO, the primary contact has responsibility to serve as the IESO’s day-to-day contact and for assigning rights administrators and other primary contacts.

Rights Administrator

Each participant organization needs at least one rights administrator – and preferably more – registered with the IESO. The rights administrator has responsibility for requesting access to IESO information systems and designating applicant representatives.

Applicant Representative

Each participant needs at least one Applicant Representative – and preferably more – registered with the IESO. The Applicant Representative is responsible for tasks related to participation in a market or program, including keeping registered contacts up to date.

  • This step-by-step guide will assist an Applicant Representative in adding a new, or updating a contact role.

  • The IESO administers a physical market, with various participation types, a financial market (transmission rights) and a number of special-purpose programs. The Applicant Representative is responsible for registering the organization in a market or program through Online IESO.

Participation contact roles

Financial

Invoice and Banking

Each participant needs at least one invoicing and banking contact registered with the IESO. The invoicing and banking contact has the responsibility to submit and maintain the organization’s banking information.

Facility Registration

Equipment Registration Specialist/Equipment Outage Submitter/Viewer/Equipment Late Notification Contact

Each organization owning facilities must have at least one equipment registration specialist registered with the IESO. This role is responsible for submitting registration requests and the related facility, resource and equipment information. This role can also create or edit third party viewership.

Each organization authorized as an equipment operator must have at least one equipment outage submitter registered with the IESO. This role is responsible for submitting, updating and cancelling outage requests on equipment operated by your organization.

Each organization authorized as an equipment operator may want to register an equipment outage late notification contact with the IESO. This role will receive notifications on outages that are late to start and are responsible for taking appropriate action.

See Facility Registration help file.

Prudentials

Prudential Requirements

If you participate in the IESO physical markets, you must provide collateral (called ‘prudential support’) to cover funds that might be owed to the market if your company were unable to make a payment. IESO Online allows you to calculate and submit your prudential support obligation as well as test prudential support scenarios.

Meter Installation

MSP Revenue Metering

Each organization that is authorized as a metering service provider (MSP) must have at least one MSP revenue metering contact registered with the IESO. This contact is responsible for initiating and completing requests to register, update and de-register revenue meter installations.

Revenue Metering (MMP)

At least one revenue metering (MMP) contact is required for each metered market participant. This contact has access to the organization’s master data related to meter installations and delivery points.

Revenue Metering (Transmitter)

Each organization that is authorized as a transmitter-owner must have at least one revenue metering (transmitter) contact registered with the IESO. This contact is responsible for approving Site Registration Reports (SRRs) for transmission delivery points that are impacted by request to register, update or de-register meter installations.

Revenue Metering

Revenue Metering Data

This contact is responsible for managing meter data report profiles as well as requesting and retrieving revenue meter reports for your organization. Organizations can also set up a meter data associate (MDA) to assign access to delivery point data to another participant. The steps to set up an MDA are found within this document.

Meter Trouble Reports

MMP-Meter Trouble Report

An MMP is responsible for their meter installations which provide metering data to the IESO.  This contact will receive email notifications when meter trouble reports are issued for their organization and can view and comment on issued reports. Every MMP should create at least on MMP-meter trouble report contact.

MSP-Meter Trouble Report

This contact can access, respond, create and update meter trouble reports. A meter service provider (MSP) must have at least one contact registered in Online IESO.

Settlements

Notice of Disagreement

The notice of disagreement (NOD) process is managed by a NOD contact. Only a NOD contact may submit, view, respond to information requests and withdraw NODs.