How to Report or Self-Report Instances of Non-Compliance

Groups or individuals who suspect that a market participant or the IESO is not compliant with the market rules, or market participants who wish to self-report their own possible non-compliance, can report such instances, on a confidential basis, by submitting a Non-Compliance Event Report (NCER) to MACD.

Alternatively, market participants may self-report their possible non-compliance with reliability standards through the Reliability Compliance Tool (training presentation).

Parties that submit a self-report or complaint may receive a request from MACD to provide additional information about their submission.