MDM/R Training

Comprehensive training and educational support to assist in daily operations with the meter data management repository (MDM/R) is available to LDC staff, as well as their agents and partners.

Currently the SME currently offers 10 online eLearning courses which are accessible through the SME Academy in the MDM/R Service Desk knowledge base. To access the SME Academy, you must have an MDM/R Service Desk login.

For more information on our eLearning courses or custom training, please open a ticket using the SME Service Desk tool.

SME Academy – Online Learning

Interactive training modules are designed to enhance the content and availability of training material for LDCs.

  • Comprehensive modules include:
  • Introduction to the MDM/R
  • Billing Basics Billing Case Studies
  • MDM/R GUI Logon
  • Navigating the MDM/R 8.6 GUI
  • MDM/R Reporting: How to view the Validation Failure Detail Report (VE01 and VE11)
  • Meter Change Business Rules
  • Understanding MDM/R Synchronization
  • Webinar: Archiving MDM/R Meter Read and Billing Data
  • Webinar: Overview of the MDM/R Audit

The SME Academy is accessible through MDM/R Service Desk.