MDM/R Training

Comprehensive training and educational support to assist in daily operations with the meter data management repository (MDM/R) is available to LDC staff, as well as their agents and partners.

Currently the SME offers over 20 online eLearning courses which are accessible through the SME Academy in the MDM/R Service Desk knowledge base. To access the SME Academy you must have an MDM/R Service Desk login.

The SME is also able to provide on-site customized training for LDCs upon request. For more information on our eLearning courses or custom training, please open a ticket using the SME Service Desk tool.

You can access the MDM/R Service Desk, through https://mdmrsupport.service-now.com. Note a login user ID and password is required.

SME Academy – Online Learning

Interactive training modules are designed to enhance the content and availability of training material for LDCs.

Comprehensive modules include:

  • Introduction to the MDM/R
  • Billing Basics
  • Billing Case Studies
  • Intervals Using Graphical Editing
  • Exporting MDM/R Data
  • View Data History
  • View Interval Data
  • View Register Read Data
  • View Usage
  • GUI Logon
  • Navigation
  • Querying
  • Reports
  • Service Delivery Point Information
  • Meter Change Business Rules
  • Understanding MDM/R Synchronization
  • Service Desk Using the Knowledge Base
  • Webinar: Archiving MDM/R Meter Read and Billing Data
  • Webinar: Overview of the MDM/R Audit

The SME Academy is accessible through MDM/R Service Desk.